The World Bank opens up, how about you?
It isn’t every day you open your favourite newspaper and see an article that validates absolutely everything you’ve been prattling on about for the last few years. But there it was, on the front page of the business section in last Sunday’s New York...Social media builds community, but not always
My friend and colleague Alex Samuel has written “the soul of the Internet can be shaped by how we individually engage with it. [We get to choose] whether the Internet alienates and isolates us; or connects and enriches us.” We are still very much shaping this...Culture change through digital projects – 8 steps
Recently I spoke on culture change and open government at the OpenGovWest conference in Portland. After reviewing dozens of projects, I came up with the following 8 steps that apply to any major institutional change you are pushing for. One of my wiser clients once...Designing for engagement
Too often in the digital world we see websites and campaigns from worthy causes fail. They fail to reach intended audiences, fail to go viral, fail to make a real difference in the world. A smart campaign concept or eye-catching design might pique people’s...Recent Posts
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